Service Line Protection Now Available for Waterloo Homeowners

The City of Waterloo is partnering with Service Line Warranties of America (SLWA) to offer protection for homeowners through its service line protection program. The coverage is voluntary and available at affordable monthly or annual prices. Local residents should expect to receive a letter in the mail with more details.

 “Many homeowners do not know that damage to the service lines on their property is their responsibility to repair,” said Chad Coon, Water Works General Manager. “In the event of a service line emergency, the homeowner is responsible for scheduling the repair and covering the associated cost. As the city’s homes age along with the infrastructure serving them, SLWA repair plans provide homeowners with an optional peace of mind solution so they can be better prepared in the event of these unexpected repairs.”

SLWA_LogoThe SLWA Service Line Warranty Program protects against damage to pipes on homeowners’ property. Repairs to these pipes are not covered by basic homeowners’ insurance or by the City of Waterloo. If a customer’s line is in need of repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles.

Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions and installation quality - all factors which are covered through the SLWA protection program. This program is voluntary for residents and provided at no cost to the City of Waterloo, and no public funds are used to promote or administer the program.

Service Line Warranties of America (SLWA) is part of HomeServe USA Corp (HomeServe), a leading provider of home repair solutions serving over 3.1 million customers across the US and Canada.

For questions about this service, or to enroll, please contact SLWA at 866-922-9006 or visit 


Myles Meehan
HomeServe USA                                                                              
Phone: 203-356-4259