Exemptions


The City of Waterloo and area nonprofits have several different programs to assist low-income and elderly citizens in reducing some of their monthly bills. Please see the below list to learn more. 

Garbage Collection Exemptions:

The City Council has implemented a program to assist low income and elderly citizens in reducing their garbage billing. Garbage exemption forms must be filled out yearly and be on file prior to billing to receive the deduction. To qualify for a garbage exemption you must be either over 65 years of age and living alone, are low income, or contract with a private hauler. The water bill must match the applicant’s name.  Follow this link to find the form and more information.

Energy:
Operation Threshold has a program called Low-Income Home Energy Assistance Program (LIHEAP). This program is designed to assist low-income families meet the cost of home heating. LIHEAP supplements the high cost of winter heating for low-income households, provides emergency furnace repairs or replacement for income-qualifying homeowners and offers assistance with telephone costs to those that qualify.

 Please visit their website at https://www.operationthreshold.org/programs/black-hawk/energy-assistance/ or call 319-291-2065 for more information. 

Internet Service:
The Federal Affordable Connectivity Program (ACP) is a temporary Federal program that is replacing the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet services and connected devices.  To apply, find your current internet provider and fill out the form online on their website to have the benefits applied directly to your account.  Click here to see a list of all providers in Waterloo, Iowa.
If your household is eligible, you can receive:
  • Up to $30/monthly discount on your internet service
  • A one-time discount of up to $100 for a laptop, table, or desk computer (with a co-payment of more than $10 but less than $50)
  • Only one monthly service discount and one device discount is allowed per household. 

Waterloo Households that meet the below categories may qualify:
  • If your household income is 200% or less than the Federal Poverty Guidelines.
  • If you or your child or dependent participates in certain government assistance programs such as:
    • SNAP (Supplemental Nutrition Assistance Program)
    • Medicaid
    • WIC (Special Supplemental Nutrition Program for Women, Infants, and Children)
    • SSI (Supplemental Security Income)
    • FPHA (Federal Public Housing Asstiance) 
    • Veterans Pension and Survivors Benefit
    • Free and Reduced-Priced School Lunch Program or School Breakfast Program
    • Received a Federal Pell Grant in the current awarded year
    • You may need to show a card, letter, or official documents as proof that you participate one one of these above programs when you apply for the ACP.
  • If you or your child or dependent already receives a Lifeline benefit.
Water:
Operation Threshold has a program called Low-Income home Water Assistance Program (LIHWAP).  This program helps eligible households pay past due water bills and reconnection fees. To be eligible households must have income at or below 200% of the poverty level (see LIHEAP income limits above). In addition, eligible households must have a disconnect notice, delinquent notice, or be unable to make a pay agreement.   

Please visit their website at https://www.operationthreshold.org/programs/black-hawk/energy-assistance/ or call 319-291-2065 for more information.